Missing Lync 2013 icons with July 2013 (CU2) Updates…

Posted by in Lync

So, July saw CU2 updates for both Lync Server 2013 and Office 2013. Now the Lync 2013 client has been rolled into Office 2013 it appears that there isn’t just one patch that updates the Lync application. This is going to be annoying if this continues.

So, with this set of updates some people (including me) were experiencing some icon strangeness when just the Lync update (KB2817465) was installed. I looked through the list of other Office updates and found KB2817489. Whilst this appeared to affect Lync based on it’s description it still didn’t fix the issue.

This affected the Meetings button in the main Lync window as well as the ‘Q&A’ icon and the ‘Allow Meeting IM’ within a meeting.

Missing Meeting icon...

More info about the exact cause of this can be found at Ken Lasko’s blog here: http://ucken.blogspot.co.uk/2013/07/july-2013-update-for-lync-2013-icon.html. We were having a conversation on Twitter about this and he reached out to his contacts through the MVP program and got some good detail on the DLLs involved in this update.

Typically, people that had used Windows Update weren’t experiencing this as all of the Office updates were applied.

Now, my main issue seemed to be that I was following the blog post by the Office Sustained Engineering and Release team here: http://blogs.technet.com/b/office_sustained_engineering/archive/2013/07/09/july-2013-office-update-release.aspx. On this blog post there is no mention of the KB2817491 update. You can get these here for both 32-bit and 64-bit versions of Office 2013.

Not sure why that team didn’t mention a key update on it’s blog page? Once that update was installed my icons appeared correctly within the Lync client.

So, to summarise, these are the updates that appear to be needed to get this working:

KB2817465 – The core Lync 2013 CU2 update.
KB2817489 – This seems to update MSORES.dll
KB2817491 – This seems to update MSO.dll.

Thanks to Ken Lasko (https://twitter.com/kenlasko) for the details on this.