How to archive disabled & hidden users with Enterprise Vault…

Posted by in Enterprise Vault

We recently introduced and zero day policy for leaver mailboxes but in doing so we realised that EV couldn’t archive mailboxes that were hidden from the GAL or disabled. This wasn’t very good for a policy that was meant to archive mailboxes of disabled and hidden users…

After a bit of googling I found that we could do this with a couple of registry keys and I can report that it works pretty well:

HKLM\Software\KVS\Enterprise Vault\Agents
ProcessHiddenMailboxes = 1 (DWORD)

HKLM\Software\KVS\Enterprise Vault\Agents
ExcludeDisabledADAccounts = 0 (DWORD)

Don’t ask me why each one is a different way round logically – go figure..?

Anyway, this worked for me on version 9. I’m told it works for version 8 too…

Update: If you are running on a 64-bit OS you will need to use the following locations in the Registry:

HKLM\Software\Wow6432Node\KVS\Enterprise Vault\Agents
ProcessHiddenMailboxes = 1 (DWORD)

HKLM\Software\Wow6432Node\KVS\Enterprise Vault\Agents
ExcludeDisabledADAccounts = 0 (DWORD)